Shipping Policy

Shipping Policy – Off Road World (Spain)

Last updated: 06/12/2025

At Off Road World, we are committed to ensuring that all ATVs, accessories, and related products are delivered safely, efficiently, and in full compliance with Spanish and EU regulations. This Shipping Policy outlines the terms and conditions applicable to the shipment and delivery of products purchased from us.

1. Shipping Coverage

We currently offer shipping to:

• All regions of Spain, including mainland territories.

• Shipping to the Canary Islands, Balearic Islands, Ceuta, and Melilla may require additional fees and documentation.

• International shipping within the EU is available upon request and subject to approval.

Please contact us for quotes and availability for destinations outside Spain.

2. Processing Times

• Orders for in-stock accessories and parts are typically processed within 1–3 business days.

• Orders for ATVs, large vehicles, or special equipment may require 3–7 business days for preparation, inspection, and documentation before dispatch.

• Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Times

Estimated delivery times vary based on product type and destination:

Spain (Mainland)

• Accessories/parts: 24–72 hours

• ATVs and large vehicles: 3–7 business days

Islands & Remote Areas

• Accessories/parts: 3–7 business days

• ATVs and large vehicles: 7–14 business days, depending on ferry schedules and local logistics.

EU International Shipping

• Accessories/parts: 4–10 business days

• ATVs and large vehicles: 10–21 business days

Delivery times are estimates and may vary due to courier delays, customs processes, weather conditions, or peak seasons.

4. Shipping Methods

Products may be shipped using:

• Reputable national couriers for small items

• Freight and logistics companies for ATVs and oversized items

• Local delivery service or on-site pickup at our dealership in Andalucia

The method used will depend on the size, weight, and destination of the order.

5. Shipping Costs

Shipping costs are calculated based on:

• Weight and dimensions of the item(s)

• Delivery location

• Shipping method

• Insurance requirements (optional but recommended for ATVs)

The exact shipping cost will be displayed at checkout or provided in your quote before purchase is finalized.

6. Order Tracking

Once your order has been shipped:

• You will receive a tracking number (where applicable).

• ATVs or freight shipments may include scheduled delivery coordination, requiring the customer to be present at the delivery address.

7. Delivery Requirements for ATVs

For ATV deliveries:

• A responsible adult must be present to inspect and sign for the vehicle.

• The customer must check for visible damage before accepting delivery.

• Any issues must be noted on the delivery documentation and reported to us within 24 hours.

Failure to report delivery issues in a timely manner may affect eligibility for claims.

8. Damaged or Lost Shipments

In the event of lost or damaged items:

• Contact us immediately at [your contact email/phone].

• Provide photos of damage (if applicable).

• We will file claims with the courier and work with you to replace or refund the item according to our policies.

9. In-Store Pickup

Customers may choose free pickup at Off Road World by appointment.

• Valid ID and order confirmation are required.

• Pickup times will be coordinated with our team.

10. Customs, Duties, and Import Fees

For international shipments outside Spain:

• The buyer is responsible for any customs fees, taxes, or import duties.

• These charges are not included in product prices or shipping costs.