Privacy Policy

Last updated: 06/12/2025

Off Road World (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is processed lawfully, transparently, and securely. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our dealership, use our website, or interact with us in any way.

This policy is designed to comply with the EU General Data Protection Regulation (GDPR) and Spain’s Ley Orgánica 3/2018 (LOPDGDD).

1. Data Controller

Off Road World
Avenida La Venta 39

Arboleas

04660

Spain
+34 614 75 09 64
offroadworldalmeria@gmail.com

2. Personal Data We Collect

We may collect the following categories of personal data:

a) Identification & Contact Information

Name
Address
Phone number
Email address
National ID / Passport details (if required for contracts)

b) Transaction & Contract Data

Purchase details
Financing information (if applicable)
Service and maintenance records
Warranty documentation

c) Website & Digital Interaction Data

IP address
Cookies and usage data
Contact form submissions
Newsletter subscription details

d) Marketing Preferences

Consent to receive promotional offers
Communication preferences

3. How We Collect Your Data

We collect your information when:

You purchase or reserve an ATV or related service
You fill out a form in-store or online
You contact us by email, phone, or social media
You visit our website (via cookies and analytics tools)
You subscribe to our newsletter or marketing lists

4. Legal Basis for Processing (GDPR)

We process your data under one or more legal bases:

Performance of a contract — for sales, service, reservations, and warranties
Legal obligation — tax, invoicing, and regulatory compliance
Legitimate interest — customer service, fraud prevention, improving our website
Consent — for marketing communications or cookies (where applicable)

5. Purpose of Processing

We use your personal data for:

Processing sales and service contracts
Managing reservations, repairs, and deliveries
Providing customer support
Handling payments and invoicing
Sending maintenance reminders
Marketing communications (only with your consent)
Website improvement and analytics
Complying with legal obligations

6. Data Sharing

We may share your data with:

Logistics providers (for vehicle delivery)
Payment processors
Insurance companies (if requested by you)
Manufacturers and warranty providers
Accounting and legal advisors
IT service providers (hosting, CRM, etc.)
Public authorities if legally required

We do not sell your personal data to third parties.

7. International Data Transfers

If any service providers process data outside the EU/EEA, we ensure adequate safeguards such as:

Standard Contractual Clauses (SCCs)
GDPR-compliant data processing agreements

8. Data Retention

We store your data only for as long as necessary:

Customer and contract data: 6–10 years (legal obligation)
Marketing data: until you withdraw consent
Website analytics data: according to cookie settings
Warranty and service history: for the lifetime of the product or as required

9. Your Rights under GDPR

You have the following rights:

Right of access – Request a copy of your personal data
Right to rectification – Correct inaccurate or incomplete information
Right to erasure – Request deletion of your data (in some cases)
Right to restrict processing
Right to data portability
Right to object – Especially to direct marketing
Right to withdraw consent at any time

To exercise these rights, contact us at:
[Insert Data Protection Email]

If not satisfied, you may file a complaint with the Spanish Data Protection Agency (AEPD).

10. Cookies

Our website uses cookies to improve user experience, analyze traffic, and manage preferences. Cookie usage is explained in our separate Cookie Policy, and you may manage preferences through our cookie consent tool.

11. Security Measures

We implement technical and organizational measures to protect your data, including:

Secure servers
Encryption where appropriate
Restricted access controls
Regular security audits

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our services or legal requirements. The latest version will always be available on our website.